Privacy policy
Privacy Policy
Please read this Privacy Policy carefully. By using and accessing any of the products, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on how you interact with the products:
- —Contact details — name, billing and shipping address, phone number, and email address
- —Financial information — payment card details, transaction details, and payment confirmation
- —Account information — username, password, security questions, preferences, and settings
- —Transaction information — items viewed, carted, wishlisted, purchased, returned, or cancelled
- —Communications — information you include when contacting us (e.g. customer support inquiries)
- —Device information — browser type, IP address, device identifiers, and network connection
- —Usage information — how and when you interact with or navigate the products
Sources of Personal Information
We may collect personal information from the following sources:
- —Directly from you — when you create an account, use the products, or communicate with us
- —Automatically through the products — from your device via cookies, pixels, and similar technologies when you visit or use our website
- —From product providers — when we engage them to enable technology or process data on our behalf
- —From partners or other third parties — including advertising and analytics partners
How We Use Your Information
We may use your personal information for the following purposes:
- —Providing the products — processing payments, fulfilling orders, managing your account, arranging shipping, and handling returns or exchanges
- —Personalizing your experience — recommending products, remembering preferences, and tailoring your shopping experience
- —Marketing and advertising — sending promotional communications by email, text message, or post, and displaying targeted online ads based on your activity and interests
- —Security and fraud prevention — authenticating accounts, detecting suspicious activity, and protecting the integrity of the products
- —Customer support — responding to your inquiries and maintaining our business relationship with you
- —Legal compliance — complying with applicable law and responding to valid legal process
Cookies, Pixels & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to operate and improve the products, understand how visitors interact with our website, and deliver relevant advertising.
Meta Pixel (Facebook/Instagram): We use the Meta Pixel on our website. This tool allows us to measure the effectiveness of our advertising, build audiences for ads, and retarget visitors who have interacted with our site or products. The Meta Pixel may collect your IP address, browser information, and pages visited, and shares this data with Meta Platforms, Inc. To learn more or opt out of Meta's use of your data for advertising, visit Meta's Privacy Policy or adjust your ad preferences at facebook.com/ads/preferences.
Shopify Analytics & Cookies: Shopify places cookies on our site to enable core functionality, remember your cart, process checkouts securely, and provide us with analytics about site usage.
Essential cookies are required for the store to function and cannot be disabled. Non-essential cookies (analytics, advertising) are used only in accordance with applicable law and your consent preferences where required.
You may control cookies through your browser settings. Note that disabling certain cookies may affect your ability to use features of the products, such as maintaining a shopping cart. If you visit our site with the Global Privacy Control (GPC) signal enabled, we will treat this as an opt-out request for the device and browser you are using. To learn more, visit globalprivacycontrol.org.
Text Message (SMS) Communications
If you provide your phone number and opt in to receive text messages from us, we use it to send order updates and, where you've consented, marketing messages by text.
Alven Voss's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send you a cart reminder message by text, if you've opted in to receive them.
Message and data rates may apply. You can opt out at any time by replying STOP to any text, or by using the unsubscribe method provided in the message. Text messaging originator opt-in data and consent are not shared with any third parties for their own marketing purposes.
How We Share Your Information
We may disclose your personal information to third parties in the following circumstances:
- —product providers — Shopify and vendors who support our operations (payment processing, fulfillment, cloud storage, IT, analytics, customer support)
- —Business and marketing partners — to deliver advertising and marketing, including Meta for targeted advertising based on your activity. These partners operate under their own privacy policies
- —At your direction — when you consent to or request disclosure, such as shipping integrations or social login
- —Affiliates — within our corporate group as applicable
- —Business transactions — in connection with a merger, acquisition, or sale of assets
- —Legal obligations — to comply with law, respond to subpoenas or government requests, or enforce our terms and policies
The above excludes text messaging originator opt-in data and consent; this information is not shared with any third parties.
Our Relationship with Shopify
The products are hosted by Shopify, which collects and processes personal information about your access to and use of the products. Information submitted through the products will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside.
Shopify may also use personal information from your interactions with our store — alongside data from other merchants and Shopify — to provide and improve its platform products. In these cases, Shopify is the responsible data processor. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Links
The products may include links to third-party websites or platforms. We do not control these sites and are not responsible for their privacy practices, security, or content. We encourage you to review the privacy policies of any third-party site you visit. Information you share on public platforms, including social media, may be visible to others beyond our control.
Children's Data
The products are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it promptly.
As of the date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age.
Security & Retention
We implement reasonable technical and organizational measures to protect your personal information. However, no security system is impenetrable and we cannot guarantee absolute security. We recommend you avoid sharing sensitive information over unsecured channels.
We retain your personal information for as long as necessary to provide the products, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights & Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may vary by jurisdiction.
Request access to the personal information we hold about you.
Request that we delete personal information we maintain about you.
Request correction of inaccurate personal information.
Receive a copy of your personal information or request its transfer.
Opt out of the sale or sharing of your data for targeted advertising purposes via the Shopify Privacy Portal.
Unsubscribe from promotional emails at any time using the link in our emails, or from texts by replying STOP. We may still send transactional messages.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights. Authorized agents may submit requests on your behalf with appropriate documentation.
International Transfers
We may transfer, store, and process your personal information in countries other than where you reside. By using the products, you acknowledge that your information may be transferred to and processed in the United States or other jurisdictions that may have different data protection laws than your country of residence.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date and provide notice as required by applicable law.
Contact Us
For questions about this Privacy Policy, to exercise your rights, or for any privacy-related inquiries, please reach out:
Alven Voss LLC
30 N Gould St Ste N
Sheridan, WY 82801, United States