Refund policy
Return & Refund Policy
We stand fully behind the quality of what we make. If something arrives damaged, defective, or incorrect, we will make it right.
Our Policy
We do not accept returns or exchanges for change of mind, sizing preference, or buyer's remorse. Because every item is made on demand at the time of purchase, it cannot be restocked or resold.
This applies to all orders placed through alvenvoss.com, regardless of order size, product type, or promotional pricing. We encourage you to consult our size guide before purchasing and to reach out before placing an order if you have any questions about fit or fabric.
Damages & Defective Items
We take quality seriously. If your order arrives with any of the following issues, we will resolve it at no cost to you:
- —The item is visibly damaged upon arrival
- —The item has a manufacturing or print defect
- —You received the wrong item (wrong product, color, or size)
Depending on the issue, we will offer a replacement at no charge or a full refund to your original payment method. We do not require you to return the defective item in most cases.
To be eligible, you must contact us within 30 days of receiving your order and include the documentation described in Section 3 below.
We are unable to process damage or defect claims submitted after 30 days from the confirmed delivery date. Please inspect your order as soon as it arrives.
How to Report an Issue
To submit a defect or damage claim, email us at info@alvenvoss.com with the following:
Found in your order confirmation email.
Tell us what you received and what the problem is.
Please include clear images showing the defect, damage, or incorrect item. Photos of the full item and the specific issue area are most helpful.
We aim to respond to all claims within 2–3 business days. Once your claim is reviewed and approved, we will confirm your resolution — replacement or refund — and process it promptly.
Order Cancellations
Because production begins shortly after your order is placed, we are unable to accommodate cancellation requests once an order has been confirmed. Please review your cart and order details carefully before completing checkout.
If you believe you have made an error on your order, contact us immediately at info@alvenvoss.com. While we cannot guarantee a cancellation can be made, we will do our best to assist if production has not yet begun.
Refund Processing
If a refund is approved for a confirmed defect or damage claim, it will be issued to your original payment method within 10 business days of approval. Please allow additional time for your bank or card provider to post the credit to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@alvenvoss.com.
Sale Items & Gift Cards
Promotional or sale items are subject to the same policy as full-price orders — eligible for resolution on defect or damage claims only. Gift cards are non-refundable and cannot be exchanged for cash.
We're here to help.
For any questions about your order or to submit a damage or defect claim, reach out directly. We respond within 2–3 business days.